Version 1.1 · Published 22 October 2026 · English
Provider and agreement
SLOGA Flow is provided to business Customers by Trimix Tech, programska oprema in računalniške storitve d.o.o., Lucija, Šolska ulica 2, 6320 Portorož - Portorose, Slovenia; registration 9305661000, VAT SI83980172. General and privacy contact: info@trimix.si; support: support@trimix.si, +386 6 979 4905. Representative: Official company representative.
The agreement comprises the Customer's Order, these Terms and the DPA with customer-specific annexes. Mandatory law prevails; the DPA governs personal-data processing, and expressly negotiated Order provisions govern their stated subjects. Slovenian and English versions are supplied; Slovenian prevails in a contractual discrepancy. Published updates never rewrite an accepted version.
Only an authorised Customer representative may accept identified versions and confirm appointment authority. A TENANT_ADMIN role, account creation, reading or downloading does not itself form an agreement. Acceptance, payment and activation are separate. Customer-specific Orders, annexes and accepted copies remain private. Publication creates no order or payment obligation.
Service and acceptable use
Flow supports PDF/JPEG/PNG upload, document separation, invoice/business-receipt recognition, correction, validation, individual approval and configured accounting export. Organizations separate records within a Tenant. Current upload limits are 10 files, 20 MiB per file, 50 MiB total and 20 pages per PDF; 1 MiB is 1,048,576 bytes. Unsupported, encrypted, corrupt or empty sources may be rejected.
The Customer checks originals, type, Organization, identities, amounts, taxes and import suitability before accounting use. Saving is not approval; relevant changes require renewed review. AI and calculations can be wrong. Configured XML/XLSX exports do not guarantee compatibility with every accounting system. Agree and check the intended import before first paid activation. Flow is not accounting/tax advice, statutory filing or the Customer's statutory archive.
Use individual accounts and authorised Organizations; protect credentials and report compromise. Do not upload unlawful content/malware, bypass permissions or limits, disclose another customer's records or conceal activity through shared accounts. Special-category, criminal and payroll data require separate assessment and agreement. Real client data in DEV/TEST requires explicit admission approval. These limits do not remove Trimix's service or security duties.
Subscription and payment
One Tenant subscription shares its allowance across all its Organizations, without separate user or Organization fees.
For package and price information, visit the Trimix Tech website or request an offer: trimix.si. The Customer's Order records the agreed package, allowance and price.
Trial lasts 30 days or 50 recognised documents, whichever comes first, without a card or automatic conversion. A recognised document consumes one unit; multiple documents in a file count separately, pages of one document once. Failures, retry/reprocessing of the same document ID, corrections and export add no unit. Separate duplicate uploads follow the service's duplicate rules.
Payment is monthly in advance by invoice/SEPA transfer; VAT and the payable total appear on the external invoice. Paid processing starts after full payment confirmation and activation. Advance renewal starts at the current period end; resumption after a gap starts a full month. Periods use Europe/Ljubljana and the original monthly day, or the last day of a shorter month. Package changes apply next period with Customer confirmation. Additions require explicit purchase, apply only to the specified active paid period and expire with it. No rollover or automatic overage debt applies.
Cancel renewal before the next period to preserve the current paid period without renewal. Expired time/allowance pauses new recognition; it does not itself terminate the agreement, delete data or remove existing reading/export rights. Unpaid renewal receives notice and seven days' grace before processing suspension. Price changes require 60 days' notice and an opportunity to cancel; a price guarantee must appear in the Order. Historical guarantees and paid-period terms remain intact.
Support and responsibility
Email support@trimix.si or call +386 6 979 4905; requests receive a Help Desk number and journal entry. The company representative coordinates support, without a separate on-call team or deputy. Service hours are 09:00-17:00 Europe/Ljubljana on Slovenian working days. Targets: registration within one working day, critical first response within four working hours, ordinary resolution within 14 working days. Complex cases receive an agreed timeframe and updates. Privacy incidents are notified without undue delay after awareness, independently of ordinary ticket targets.
Availability 99.5%, RPO 24 hours and RTO two working days are service objectives, not guaranteed recovery or availability commitments. Full database/file restoration has not yet been validated. No zero-loss guarantee or automatic SLA credit applies; mandatory and contractual remedies remain available. Content access by support requires recorded case permission, stated scope and duration, ending when the task ends and no later than seven calendar days unless explicitly renewed.
Each party protects non-public information, limits disclosure to authorised recipients or legal requirements and remains bound after termination. Public, independently developed or lawfully unrestricted information is excluded. The Customer retains data/result rights; Trimix retains application rights and grants subscribed use. Customer content is not used for model training or cross-customer content analytics.
For ordinary breaches, aggregate liability is capped at the greater of fees paid/payable under the agreement in the 12 months preceding the first event giving rise to the claim and EUR 1,000; for confidentiality/data-protection breaches the cap is twice that amount. Related events form one claim for this cap. Limits exclude intent, gross negligence and non-excludable liability, and do not restrict data-subject rights or regulators. Incorrect charges and service breaches remain subject to proportionate correction, refund and other applicable remedies; stopping use alone does not refund the current period.
Ending, return and deletion
A party may terminate for a material breach not remedied within 30 days of written notice; where a serious unlawful/security threat requires earlier action, restrict only what is necessary and give prompt reasons. Suspension is not erasure. Slovenian law and competent Slovenian courts apply, subject to mandatory rules.
Request full return or deletion at support@trimix.si. Verify controller instructions, authority, scope and recipient. Standard return is included, with a preparation target of five working days after verification; mandatory deadlines prevail. It covers authorised originals, Source/parts, structured results, states, relationships and available history, including unapproved records, in ZIP with JSON/CSV and a SHA-256 manifest. Large packages are split into parts up to 50 MiB. Delivery is protected with integrity/receipt confirmation. Accounting XML/XLSX alone is not full return; universal import compatibility is not promised.
Ordinary document/history retention is 24 months from processing; reprocessing does not indefinitely restart it. Notices are sent 30 and seven calendar days before scheduled deletion. After termination allow 30 days of reading/return, then delete active data within the next 30 days. Longer mandatory switching/retrieval windows and lawful, limited holds prevail. Where applicable, Data Act switching rights include an ordinarily maximum two-month initiation notice, a 30-calendar-day transition and at least 30 days' retrieval afterward. No standard switching charge or early-exit penalty is introduced.
Deletion covers active records and controlled originals, parts, derivatives, versions and relevant supplier copies; completion identifies dates, scope and lawful exceptions. Residual database backups expire within up to 60 days, remain outside ordinary use, and deletion/restriction must be reapplied before restored data return to use. Customer-held downloads remain the Customer's responsibility. Controlled deletion and restore verification are being developed; these provisions do not certify automated purge or a successful restore exercise. The DPA governs the controller's return/delete choice.